Company Policies

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Rental Policies

Reservations & Down Payments

Our online reservation process is secure and easy to use. There is no need to call us to confirm availability! Reservations require a down payment that goes towards the rental fee. We accept all types of credit and debit cards in a secure PCI-compliant checkout cart. You will receive an emailed receipt and confirmation.

Schools, churches, and businesses that wish to pay with a check should to make reservations.

Bad Weather Cancellation / Refund Policy

In most cases, we can deliver rain or shine. If the weather conditions are unfavorable, you have the option to reschedule your event prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" towards a future rental good for one year. If you choose to cancel your event without rescheduling, you can receive a refund of any payments you have made.

Once we start setting up, there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to refuse delivery if there is a chance that severe weather could cause unsafe conditions or damage our equipment. If that happens, you will receive a full refund.

General Cancellation/Refund Policy

You may cancel your reservation up to 14 days prior to event date for any reason and receive a full refund of any payments made. If you cancel less than 14 days from the event, you will forfeit the down payment amount unless the equipment can be rented to someone else on that date (this does not apply to bad weather cancellations).

Rental Contract and Liability Release

All rentals require an electronic signature of our rental contract and liability release. Your confirmation email will contain a link to this document for your review and electronic signature.

Park Rentals

We can set up in most parks. We provide insurance certificates to comply with park regulations. There is a minimum order of $175 for park rentals plus a $25 park setup fee. Check with the park for rules and restrictions regarding inflatables. Most parks require the use of a generator, even if power outlets are available. If your rental is going to be inside a park, please before or immediately after booking.

Schools, Churches, Camps, and Corporate Events

We are experts at setting up events of any size. We can help you plan your event including equipment selection, site layout, logistics, etc. We have package discounts available. Give us a call or to discuss. We have experience with fairs, festivals, field days, water days, corporate events, crawfish boils, company picnics, fundraisers, races, etc.

Delivery and Setup

Professional delivery and setup is included in the price of inflatables. However, fees may apply for special setup requirements, specific types of events or setup locations, or delivery outside of our normal delivery area. Add-on items such as tables, chairs, concessions, and other equipment are subject to delivery fees if they are rented by themselves.

We reserve the right to assess setup and/or pickup fees after the fact for any situation that requires additional costs. Examples include having to move equipment after it's been set up, customer not present or not prepared for delivery at scheduled time, obstructions to setup area access, leaving water running to a deflated inflatable, failure to follow deflation instructions, etc.

Setup Surfaces

The preferred (and safest) setup surface is grass. We put down an oversized tarp and stake the inflatables down to the ground for safety. We DO NOT set up on dirt, rocks, or sloped ground. We can set up on driveways where it's possible to drive anchoring staked on both sides (slides must follow the slope of the driveway). We can set up indoors in a gymnasium or outside in a parking lot or tennis court. Extra fees may apply if we need to use sandbags for anchoring those types of setups. Some inflatables cannot be properly anchored with sandbags alone - please contact us before making your reservation.

Negligence & Abuse

All our equipment is commercial quality and will not be damaged by normal use. However, you are responsible for any theft, damage, or cleaning costs not related to ordinary use or wear and tear, which includes (but is not limited to) cutting or tearing of the vinyl or netting, damage due to overturning, overloading, exceeding rated capacities, improper use, abuse, or using non-approved items such as silly string, confetti, toys, baby oil, food & drink, candy, paint, etc.

Silly String

WARNING: Silly String causes permanent damage to inflatables. You should not have silly string at your party if you plan to have an inflatable. Even trace amounts of dry silly string on kid's clothes can cause permanent staining. You will be responsible for any damage caused by silly string which could involve complete replacement of the inflatable!!!

Water Slide Deflation

If you deflate a water slide, you must first turn the water off and empty the pool! Failure to do this will flood your yard and result in extra charges for additional labor and equipment required to pick up a slide that's full of water.

Right of Refusal

We reserve the right to cancel (with refund) any scheduled event at our discretion if we feel that it may pose a risk to our equipment, participant safety, employee safety, or cause any problems, delays, financial losses, etc.
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