Company Policies

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Rental Policies

Reservations & Down Payments

Reservations require a non-refundable down payment of $50.00 (or 25% on orders of $500 or more).

Bad Weather Cancellation / Refund Policy

If the weather conditions are forecast to be unfavorable (greater than 50% chance of precipitation during your rental time frame), you have the option to reschedule or cancel your event 24 hours prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" good for one year.

If you opt NOT to cancel 24 hours before and wish to risk the possible bad weather, the following apply: Once we load your equipment on a delivery truck, if you cancel or we are unable to setup due to weather conditions, there is a cancellation fee of $50 or 25% (whichever is greater).Once we start setting up, payment is due in full and there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to cancel your event before or after delivery if the forecast or actual weather conditions are danger to safety, our staff, or equipment.

General Cancellation/Refund Policy

You may cancel or reschedule a rental up to 14 days prior to event date for any reason and any payments made will transfer to the rescheduled date or be held as a "rain check" for up to one year. If you cancel or reschedule less than 14 days from the event, there is a cancellation/rescheduling fee of 25% of $50, whichever is greater.

Refunds

Instead of refunds, we issue "rain checks" (credits) toward rescheduled or future events (subject to the cancellation policies above). If we were to process a refund for an outstanding circumstance, we would do so solely at our discretion, and a 5% processing fee would apply.

Standard Delivery and Setup Services

All of our rental prices include "standard delivery and setup" for residential customers (minimum order amounts apply). This means your delivery may be up to several hours before your start time, and your pickup may be up to several hours past your end time, but your scheduled times are guaranteed.

Premium Delivery and Setup Services

For schools, churches, businesses, corporate clients, or anyone requiring specific delivery times, delivery outside of our normal delivery area, and/or special setup requirements, we offer customer premium delivery and setup services to meet your specific needs (please contact us for a custom quote).

Inflatable Setup Surfaces

The preferred (and safest) setup surface for inflatables is grass. We put down an oversize tarp and stake the inflatables down to the ground. We DO NOT set up on dirt, rocks, sand, or sloped ground.

We can also set up on driveways, concrete, asphalt, or indoors. These types of setups require sandbags for anchoring and foam padding at the entrances and exits for safety. (additional fees apply)

Rental Contract and Liability Release

All rentals require an electronic signature of our rental contract and liability release. Your confirmation email will contain a link to this document for your review and electronic signature.

Schools, Churches, Camps, and Corporate Events

We are experts at setting up events of any size. We can help you plan your event including equipment selection, site layout, logistics, etc. We have package discounts available. Give us a call or to discuss. We have experience with fairs, festivals, field days, water days, corporate events, crawfish boils, company picnics, fundraisers, races, etc.

Park Rentals

We can set up in most parks, but restrictions apply. We do provide insurance certificates to comply with park regulations. There is a minimum order of $175 for park rentals plus a $25 park setup fee. If you need a generator for power, we have them available for rental. Check with the park for rules and restrictions regarding inflatables. Most parks require the use of a generator, even if power outlets are available. If your rental is going to be inside a park, please contact us before booking.

Negligence & Abuse

All our equipment is commercial quality and will not be damaged by normal use. However, you are responsible for any theft, damage, or cleaning costs not related to ordinary use or wear and tear, which includes (but is not limited to) cutting or tearing of the vinyl or netting, damage due to overturning, overloading, exceeding rated capacities, improper use, abuse, or using non-approved items such as silly string, confetti, toys, baby oil, food & drink, candy, paint, etc.

Silly String

WARNING: Silly String causes permanent damage to inflatables. You should not have silly string at your party if you plan to have an inflatable. Even trace amounts of dry silly string on kid's clothes can cause permanent staining. You will be responsible for any damage caused by silly string which could involve complete replacement of the inflatable!!!

Water Slide Deflation

If you deflate a water slide, you must first turn the water off and empty the pool! Failure to do this will flood your yard and result in extra charges for additional labor and equipment required to pick up a slide that's full of water.

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